In the event you cancel three weeks prior to the training date, you will receive a full refund less a $35.00 administrative fee. If you cancel less than three weeks prior to the training date, there will be NO refund made. You may, at any point, attend another session or designate a substitute to attend a training session offered by the SAME trainer. Credit must be used within twelve months or will be voided. CPI will only cancel trainings in the event of emergency or too few participants. If a session is cancelled or postponed, the CPI will refund fees in full, but cannot be held responsible for any related costs, charges, or expenses.